At FBS Flooring, your satisfaction is our priority. That’s why we offer a straightforward 30-day returns policy on all flooring orders, ensuring you have peace of mind with every purchase. Below is our detailed guide on returning products for any reason:
Quick Return Links:
- I’ve Changed My Mind
- Leftover Packs or Offcuts
- My Order Arrived Damaged
Important: Always contact our Customer Care team before returning any items to ensure quick and smooth processing.
Changed Your Mind? No Problem!
We understand circumstances can change. If your flooring order hasn’t been dispatched, you can cancel within 14 days for a full refund. However, if your order is already dispatched or delivered, our 30-day returns guarantee allows you to send it back within 30 days from delivery.
To qualify for a full refund, returned flooring must be unopened, unused, and in its original packaging.
When contacting us for returns, please provide:
- Sales order number (available in your confirmation email)
- Your contact details
Returning Leftover Packs or Offcuts
If you have unopened, complete packs remaining after installation, these can also be returned within 30 days from the delivery date. Ensure they are in original condition and packaging to qualify for a refund.
Please note that return shipping costs will be your responsibility, and the original shipping charge is non-refundable. Once we receive your return, refunds are typically issued within 14 days.
When arranging your return, ensure you have:
- Sales order number
- Your contact details
Damaged Order Received
In the rare event your flooring order arrives damaged, please accept the delivery but clearly mark the goods as damaged upon signing. Immediately contact our Customer Care team to arrange for a replacement or refund.
If damage is noticed after delivery acceptance, contact us promptly. Providing photographic or video evidence of the damage is required to process your claim efficiently.
To expedite your return, have the following information ready:
- Sales order number
- Contact details
- Visual evidence (photos/videos) of the damage
We will quickly send a replacement or process your refund within 14 days, and you won’t need to return the damaged packs. Please dispose of damaged items safely.
