Preparation for Your Delivery
The day before your scheduled delivery, we’ll contact you via email and SMS with a precise four-hour time frame for when your new flooring will arrive. This ensures you can conveniently plan your day and be ready to receive your order.
On Delivery Day
Our driver will personally call you approximately one hour before arrival to confirm your availability.
During the Delivery Process
Your delivery driver will adhere strictly to social distancing guidelines and will have personal protective equipment (PPE) available upon your request. For orders of laminate, luxury vinyl, and real wood flooring, our team can also assist by removing pallets and packaging materials if you indicate this preference.
Alternative Delivery Options
- Light Delivery Service:
- Suitable for items under 50kg, delivery between 8 am and 6 pm. Specific time slots aren’t available for this service.
- Free Click & Collect:
- Orders are available the next working day from our location.
- Open Mon-Sat from 8 am to 5 pm.
- Delivery to Remote Locations:
- For remote areas, your flooring will be delivered to your nearest kerbside. Specific time slots cannot be provided for this option.
Important Considerations
- Deliveries of laminate, real wood, and luxury vinyl flooring are limited by property access restrictions. Items will be left at ground floor external doorsteps if the property has stepped access or is a flat above ground floor.
- Carpets and sheet vinyl, being bulky, can be delivered up flights of stairs; however, we recommend at least two people are present to safely handle these items upon delivery.
- Ensure your property is accessible for commercial vehicles, including 18-tonne lorries.
- If you’re unavailable at the delivery time, additional charges may apply for rescheduled deliveries.
- Please wait to book installation services until you have received your flooring to prevent inconvenience or additional expenses caused by unforeseen delivery issues.
- To stay updated and receive timely delivery notifications, please provide your mobile number and email during the order process.
Remote Area Delivery & Delay Notices
Deliveries to Northern Ireland and specific remote postcodes (PO30–PO40, PA20–PA78, PH, IV, KW, ZE, HS, GY, JE) incur additional charges. Ongoing nationwide driver shortages and customs checks for Northern Ireland may cause slight delays, but we will actively inform you of any changes to your delivery schedule.
Delivery lead times for carpets and sheet vinyl vary by postcode and will be confirmed at checkout.
